f. Warranty Data Plate. All vehicles will have a
unless it can be established that such part(s) was
defective at the time of delivery to the original
warranty data plate. When the vehicle is received,
the owning unit should locate the warranty data
plate and check the warranty start date with the
c. Supporting repair facility will:
date shown on the DD 250 Form or DD Form 1149.
If dates differ, disavow the data plate. The Date on
(1) Identify and verify defects/failures as
DD Form 250 or 1149 is date to use as the
warrantable (if owning unit has not already
warranty start date.
(2) Report all defects as soon as possible,
but no later than 90 days after discovery of the
modifications shall not be applied unless
Any reported defect shall be inspected
authorized by the TACOM DSB Program Manager.
and confirmed by technical personnel from an
6. Claim Procedures.
authorized dealer or service agent of WFEL unless
otherwise agreed to in writing.
(3) Review, process, and submit valid
a. The procedures for reporting warranty claims
warranty claims to the local WARCO if the DA
are found in DA PAM 738-750 and this bulletin.
Form 2407, Form 2407-1, is complete and correctly
Responsibilities of the MACOM are found in AR
filled out. Claims can also be submitted through the
700-139 (The Army Warranty Program, Concepts
and Policies). For all levels of maintenance
Appendix A for examples.
operating under the Standard Army Maintenance
(4) Reject invalid warranty claims or request
System (SAMS), Warranty Claim Actions are
additional information for incomplete claims.
processed on DA Form 2407 and DA Form 2407-1.
It is very important to fill in the blocks on the forms
(5) Provide labor as required to accomplish
as accurately as possible. See Appendix A for
the warrantable repairs, if the contractor directs
repairs to be accomplished by the owning unit (see
(6) Tag and retain (IAW DA PAM 738-750
b. The contractor shall be notified in writing, by
and this TB) all parts and pieces of parts and/or
the TACOM DSB Program Manager following the
assemblies removed as a result of the warrantable
discovery of a defect in supplies which requires
defect/failure and/or correction. The removed part
contractor repair and/or replacement parts. This
shall be tagged by machine serial number or
shall be considered formal notification of a
registration number and held for up to 45 days. If
warranty claim and start the time period for
the part(s) is required to be returned to the
contractor responsibilities and action under the
contractor, WFEL will pay/reimburse for all freight
warranty. This notification shall include, but not be
charges to return the suspect part if it is required to
limited to, the equipment serial number, operating
rule on the warranty claim. In many cases WFEL
hours, part number or NSN of the defective part
will inform the user to destroy or dispose of the part
and circumstances surrounding the defect(s).
c. At the time of receipt of written notification,
d. LOCAL Warranty Control Office (WARCO)
the contractor will determine whether the owning
(1) Verify, administer, and process warranty
(1) Correct the defect themselves or;
(2) The contractor will correct the defect.
claims to the TACOM DSB Program Manager (IAW
DA PAM 738-750).
d. Upon completion of repair, the owning unit
(2) Act as a liaison between owning unit, the
will forward completed warranty claims information
manufacturer, supporting repair facility, and
to TACOM. The local WARCO will forward claims
to TACOM using DA form 2407 for any warrantable
(3) Notify the owning units of all warranty
repairs (parts and labor) accomplished by the
and/or instructions received from TACOM or the
reimbursement to the government.
(4) Act as a liaison between local dealers
e. The contractor shall reimburse the
and the Army.
government for the cost of labor and/or WFEL
approved replacement parts involved in the
e. Army Oil Analysis Program (AOAP). The
contractor authorized government correction of the
DSB will not be enrolled into the program.